Getting started
Account readiness, verification and the basics of getting set up.
Zuka Help
What do you need help with?
Search the answers available here, or browse by what you are trying to do.
Common tasks
Start with what you need.
Receive moneyUse the account or payment details Zuka shows you for the payment. Confirm the details before sharing them.See answer →Transfer is still processingZuka has not received a confirmed final result for the transfer yet.See answer →Account accessAccount-access problems can require private verification and should not be solved through public Help alone.See answer →Fees and limitsFees and limits can depend on the service, account state and transaction. Zuka should show applicable details before a consequential action.See answer →
Browse
Browse by task.
Categories help you navigate. They are not a requirement for finding an answer.
Money in
Receiving money, finding payments and understanding what came in.
Money out
Sending money, transfer states, fees and limits.
Your account
Balance, access and account recovery.
Safety
Protecting your account, codes and suspicious activity.
Zuka Business
Current Business availability and where to learn more.
Urgent help
Think your account or money is at risk?
If you are dealing with suspicious activity, a stolen phone, an account-access problem or a transaction you do not recognise, stop any related action and use the current support options below. Zuka has not published a dedicated urgent-response route on this site.
Never send your PIN or verification code to a support person or as an ordinary chat message.
Available answers
Short guidance for common questions.
Each answer explains the current state, the safest useful next step and what to avoid where that matters.
Money inReceive money
What this means
Use the account or payment details Zuka shows you for the payment. Confirm the details before sharing them.
What to do now
When money arrives, check the payment in Zuka before treating it as complete.
Money inFind a payment
What this means
A payment can need more context before it is clear who sent it or what it was for.
What to do now
Check the payment details and status in Zuka. If the payment is still unclear, get support.
When to get support
Get support if the payment remains unclear after you have checked the available details.
Current support options →Money outTransfer is still processing
What this means
Zuka has not received a confirmed final result for the transfer yet.
What to do now
Check the transfer status in Zuka and wait for a final result before trying again.
Important
Do not send the payment again while the first transfer is still processing.
When to get support
If the status does not change or remains unclear, get support so Zuka can help check it.
Current support options →Money outTransfer failed
What this means
A failed transfer did not complete successfully.
What to do now
Check the final status and any instructions shown by Zuka before deciding whether to retry.
When to get support
Get support if the final status or the next safe action remains unclear.
Current support options →Money outFees and limits
What this means
Fees and limits can depend on the service, account state and transaction. Zuka should show applicable details before a consequential action.
What to do now
Review the amount, fee and any limit information shown before you confirm.
Your accountAccount access
What this means
Account-access problems can require private verification and should not be solved through public Help alone.
What to do now
Use the support options below so the Zuka team can help through the appropriate private process.
Important
Never send your PIN or verification code to a support person or as an ordinary chat message.
When to get support
Use the private support options below so Zuka can help with the appropriate verification process.
Current support options →Getting startedIdentity verification
What this means
Identity verification helps determine which Zuka services and limits are available to your account.
What to do now
Follow the verification steps Zuka presents and use only the approved verification controls.
Important
Do not send sensitive verification codes through ordinary chat.
Your accountCheck your balance
What this means
Your current balance should be checked in Zuka rather than inferred from individual transfer messages.
What to do now
Ask Zuka for your balance or use the current balance view available to you.
SafetyPIN and verification codes
What this means
Your PIN and verification codes are secrets used to protect access and consequential actions.
What to do now
Enter them only in approved Zuka verification controls when Zuka asks for them.
Important
Zuka support will never ask you to send your PIN or verification code as an ordinary chat message.
SafetySuspicious activity
What this means
If you think your account or money may be at risk, ordinary browsing is not the right next step.
What to do now
Stop any related action and use the current support options below without sharing your PIN or verification codes.
When to get support
Zuka has not published a dedicated urgent-response route on this site. Use the current private support options below.
Current support options →Zuka BusinessZuka Business availability
What this means
Zuka Business is in development and is not generally available yet.
What to do now
Visit the Business page for the current product status and contact route (In development).
Support
Still need help?
Public Help can explain general product behaviour. For a specific account, transaction or situation, contact Zuka so the issue can move into the appropriate private support process.
Do not include your PIN or verification code in an email or ordinary chat message.
References
Useful reference pages.
Some facts belong in one canonical place rather than being repeated across Help answers.
Dedicated public reference pages for fees, limits, eligibility and formal complaints should only be added when the underlying facts and processes are approved.